Platinum Interchange 1-800-854-2324 (U.S. & Canada) or 1-714-779-7900 (International)
twitter facebook
Home Page Exchange Info a...way List Rentals Resort Directory

Platinum Interchange Survey

Featured on Timeshare Advisor
You don't have to be a Member here,
to be treated like someone Special!

Customer Service is the reason for our existence as a full-service exchange and rental company. We are a dedicated organization committed to assuring the highest quality service to our customers and strongly believe in always improving our performance. Thus, we ask our customers to complete a brief on-line survey. Thank you for choosing Platinum Interchange and we hope to be of service again!

1. Was this your first experience with Platinum Interchange?
If YES, how did you learn about us:
If NO, how many times have you done business with us:
2. Are you a Timeshare Owner?
If YES, home resort name:
3. Who served you? (optional)
4. Would you recommend Platinum Interchange to a friend or relative?
5. Have you heard about our List (current inventory availability - updated daily)?
6. Would you like information on Special Promotional Offers, such as Hot Week Rentals or Discounted Exchange Fees?
7. Would you like to receive our full-color Resort Directory for a nominal fee?
8. Would you like information on Rentals or Resales for our Timeshare Resorts?

Please rate our Customer Service on a 1 to 4 scale (4 is Excellent; 1 is Below Expectations).
N/A Excellent
Above Average
Below Expectations
9. Courteous Attitude:
10. Responsiveness:
11. Helpful and Informative:
12. The Reservation Confirmation I received was informative:
13. The Platinum Interchange Website was informative:
14. Overall rating:
Additional comments?

If you stayed at a resort offered through Platinum Interchange, please complete the below brief questions. Your responses assist us in monitoring the quality of the resorts. If you did NOT stay at a resort offered through Platinum Interchange, please do NOT complete the RESORT SURVEY portion and proceed to question 24.
15. Did you stay at a Resort offered through Platinum Interchange?
If YES, name of Resort commenting on:
16. Date of Visit: / /

Please rate the above Resort on a 1 to 4 scale (4 is Excellent; 1 is Below Expectations).
N/A Excellent
Above Average
Below Expectations
17. Registration (courteous, prompt):
18. Unit Cleanliness:
19. Unit Furnishings:
20. Landscaping Quality:
21. Maintenance Conditions:
22. Resort Activities:
23. Overall Impression of the Resort:
Additional comments?
24. The following is OPTIONAL and not required to complete the Platinum Interchange Survey. Should you wish to be contacted about your comments, please provide the following information (all fields are required).

Thank you for taking the time to share your opinions with us. Happy Vacationing!
First Name:
Last Name:
Confirm Email:
Day Phone: () -
Eve. Phone: () -
Zip Code:
Please enter the letters you see in the image to the left into the 'Verify Code' field below. If you are unable to read it, please refresh your browser to try again.
Verify Code*:
Click here if you would like your applicable comments published in our marketing materials. By checking this box, you are indicating that you have read and understand our Privacy Policy and agree to allow us to publish, disseminate, copy, and distribute your comments in our marketing materials.
                THANK YOU!
Back to Top