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Testimonials |
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 “I am a 20 year owner and Platinum Interchange is the "Best" exchange network I have encountered; I'll enjoy my 2 weeks in the Bahamas. Thank you.”G.A., Exchange Guest, New York “I love to receive the a…WAY list emails from you every week. In fact, whenever I see something in my In-box coming from Platinum Interchange, it is the very first one I instinctively open (out of several emails). Just the mere sight of it gives me an enlightening mood and attitude.”C.D., Exchange and Rental Guest, Nevada "Thank you SO MUCH for helping us out, Yvonne! You were so reassuring and nice about this, and I do appreciate how quickly you responded to our crisis. We will be drinking a toast to you at dinner every night we are there! You are a great employee- THANKS A MILLION!"S.V., Exchange Guests, California "Just wanted to let you know how much I appreciate your being our vacation counselor . . . You're the best!There is rarely a time when I call with a request that you do not follow through... In today's world, this kind of customer service is rare. We are very lucky to be associated with you . . . Thanks for all your effort." E.S., Exchange and Rental Guest, California "Exchange process efficient and painless."E.S., Exchange Guest “Very simple to exchange- excellent staff member who did the exchange and made the transfer very simple. We are looking forward to our next exchange.”T&K.S., Exchange Guests, Arizona "Thrilled to be part of Platinum Interchange. Have dropped 20 yr. membership in RCI."B.B., Exchange Guest “I am writing to you in order to recognize one of your employees, Evan. I have been in the process of arranging a family reunion (which is never easy especially with my family), and Evan has made a rather difficult task much easier for me. I really wanted to express my gratitude for his professionalism and his assistance, without which I never could have accomplished this. His patience, time, and efforts were very much appreciated. In this day and age where customer service is so important and seldom seen, I wanted to be sure to give him the recognition and compliment he so very much deserves. You are very lucky to have such a great employee.”K.S., Rental Guest, Georgia “My husband and I have been owners at Snow Lake Lodge for about five years now. During that time, I have banked time or had time banked with Platinum when our week(s) did not rent. My experience with Platinum Interchange vacation counselors has always been a positive one. Everyone I have had contact with has been professional and courteous. But I have to say that Katie is definitely one of my very favorite Platinum Interchange vacation counselors. I have had the pleasure to book vacations through her a few times in the past. Each and every time I had talked with Katie whether it was to inquire or to book she has been absolutely wonderful! She has been effective, congenial, knowledgeable and polite at all times. I have come to rely on her expertise when I ask for information/availability/etc. regarding your resorts. I look forward to future bookings with Platinum Interchange, and I am thrilled that Katie is there for me and other clients to "go to".J.B., Exchange and Rental Guests “Thank you very much for your help, Maureen. It was a delight to deal with such a pleasant and resourceful counselor.”S.F., Exchange and Rental Guest, California “As many other timeshare owners have done, I gave up on RCI and II and their onerous policies a long time ago. I turned to Platinum Interchange for help in arranging exchanges. Not only do they not charge an annual fee, but their exchange rates are quite reasonable and they always came through for my wife and me when we needed to get away.They especially earned my respect and highest marks when the recent Southern California wildfires forced me to cancel a reservation that they had worked hard to obtain for us. They extended every courtesy and handled this matter to my complete satisfaction. Of course, the "They" I'm referring to is in reality Yvonne who is a long time employee of their organization. I urge your readers to consider downsizing from the uncooperative big boys and deal with Platinum Interchange from now on.” M.M., Exchange Guest, California "Sold on Platinum Interchange!"D. & S.G., Exchange Guests, California “My wife and I have just returned from a week's vacation. This was the third in the past year. Although the resorts were varied in location and amenities, the one constant was the outstanding assistance given us by Platinum Interchange's Vacation Counselor, Yvonne. Her willingness to extend herself to be helpful is something that Platinum Interchange should be proud of. We plan on using Platinum Interchange many more times, because of her outstanding service.”J.G., New Jersey "I recently had dealings with your Exchange program and one of your representatives took care of my requests. I just want to let you know that she was most helpful, courteous and a joy to work through our requests and questions which were handled most efficiently. I have always had good results with your Exchange program."Exchange Guest "We wanted to thank you for arranging all the exchanges to Vacation Villages for us and our family. The resort was very nice and we had a wonderful time in the Berkshires. Thank you to Platinum Interchange. We are so glad we heard of you and will use you again for sure."R.L., Exchange Guests, Florida "Excellent service! We appreciate the no membership fee and no up front payments."B.& L.P., Exchange Guests "Our first experience with Platinum Interchange was outstanding. We look forward to more vacations."E.L., Exchange Guest “We have been timeshare owners since 1989. Through the years, we have exchanged often with both RCI and II and only in the past 3 years have we used Platinum Interchange. The exchanges we have made with Platinum Interchange have been very impressionable. We own Gold Crown, and 5 Star- all very good resorts in prime locations.”Exchange Guests “We feel very fortunate we were told about Platinum Interchange. Although we are also members of RCI- since we found you we haven’t used RCI since for exchanges and have no plans of changing in the future!”Exchange Guest "We are also members of RCI, but you have our priority."C.& B.F., Exchange Guests "We are members of Interval International; we are excited at the prospect of trying a new exchange company."V.L., Exchange Guest "Our relationships with Platinum Interchange have been exemplary."J.& S.W., Exchange Guests "The lady at Platinum Interchange was very helpful in finding a resort in the area we wanted and in the timeframe that worked for us."D.& T.N., Exchange Guests "a…WAY List is the most innovative new creation in timeshare in the past five years."Exchange Guest "My exchange was handled quickly and professionally. Thank you."T.C., Exchange Guest "We like the way you do business, we are still RCI members but will not renew when it expires."R. & S.C., Exchange Guests "We just traded our last membership week with RCI and stayed at Mizner Place- Vacation Village- Weston. It is a very nice place. We are dropping RCI and will now use Platinum Interchange."T.& M.B., Exchange Guests "Staff was very friendly and most helpful. The units were clean and nicely furnished. We have had wonderful experience at Platinum Interchange resort properties."D.& H.H., Exchange Guests "At this point in our lives we only have so much time to vacation and getaway, but we have enjoyed our timeshare."J.& D.C., Exchange Guests “I have had the opportunity in the past to avail myself of your services for exchanges with positive results. This winter, however, I happened to deal initially by phone and then by email with Katie who was one of the most professional, polite, efficient people that I have encountered anywhere in a long time. She worked very hard on securing 2 weeks for me and held onto them until all the necessary i’s were dotted and t’s were crossed. To me this took a huge amount of time. She was aware that I was giving these 2 weeks to someone else for their use. What she was not aware of was that the friend who was using the 2 weeks has a progressive disease and by having use of these additional 2 weeks made for a much more enhanced respite away from winter. They were most appreciative and I cannot thank Katie enough.You are lucky to have such an efficient and good counselor on board.” Exchange Guest "Our vacations over the years were booked by “Joe Uribe.” He is very professional; he returns calls promptly, is very informative, and very polite. He is truly a great asset to Platinum Interchange!!!"B.E., Exchange Guest "Joseph has been very helpful in our exchanges. He is great to work with. Thanks!"J.B., Exchange Guest "We are very pleased with our exchanges with Platinum Interchange... more so than with RCI."K.& L.W., Exchange Guests "We have cancelled our Interval International membership and now use Platinum Interchange exclusively."C.& R.B., Exchange Guests "Normally, I don’t take the time to send a message like this, but I really wanted to acknowledge the outstanding customer service of Katie.I was new to the world of timeshares a couple years ago when I inherited several weeks from my parents after they passed on. I spoke with many different people at many different respective companies regarding exchanges & options, and Katie was by far, the most helpful, friendly, informative, clear, and just a real pleasure to talk with. It’s funny because I remember one company had said they prided themselves on their customer service - They could definitely learn a few things from Katie. I did complete the exchange with your company, and everything went very smooth with no problems. Her knowledge and specific recommendations and advice she provided regarding the specific timeshare location I chose, enabled a really enjoyable, great vacation. I look forward continuing future business with Katie and your company. I also strongly feel the company fills an important niche needed in this market, I like the way things are structured, and I do pass this along to others well. Thanks!!" T.F., Exchange Guest "I am writing today to commend one of your vacation specialists, Joseph. For years my husband and I have used Platinum Interchange as our primary source for exchanging our time-shares. Joseph has always been there for us. He returns calls in a timely manner and is courteous and efficient. He communicates immediately with all pertinent information once he has potentially located an exchange for us. He will ascertain any and all additional information we may request concerning the potential exchange resort. His attention to detail to ensure satisfaction with our exchange goes above and beyond his duties.My husband, Tim and I wish to congratulate Platinum Interchange for recruiting such outstanding, personnel as Joseph. We look forward to many more years of scheduling our exchanges through Platinum Interchange." J.H., Owner "I am currently a member of RCI but upon completion of my currently paid dues will be leaving RCI and joining Platinum Interchange. Platinum Interchange recently helped me exchange for a condo at the Jockey Club.It was my husband and my 10th wedding anniversary. All of your people were fantastic and had our exchange completed in 24 hours. When we arrived you had us on top floor overlooking the Bellagio dancing waters. It was absolutely perfect. The night of our anniversary instead of being down on the Strip we sat in our condo and toasted our anniversary with a 10 year old bottle of Don Perion champagne we had received as a wedding gift 10 years earlier. Thank you for the perfect anniversary gift- you are great and we are recommending you to every RCI member we know." Exchange Guest "I would like to take a minute to thank you for all the help extended to me by Platinum Interchange. I am hearing impaired and rely mostly on the internet for communications. I am unable to use the telephone without great difficulty and a lot of guessing and saying what??? Platinum Interchange has been so kind and so patient. Always responding to my emails.I am simply delighted with the wonderful service I have received at Platinum Interchange. I have a membership at RCI, but it seems like I’m having much better luck with Platinum Interchange. Many thanks for a job well done!" Exchange Guest |
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